Every Home We Clean

We understand that plans can change and appreciate as much notice as possible.

• If we cannot access the home at the scheduled time, the appointment will be treated as a same-day cancellation. A fee of up to 100% of the scheduled cleaning price may apply.

We provide an estimated arrival time with a one-hour arrival window. If an unexpected delay occurs, we will notify you as soon as possible.

Payment is due within 24 hours after your cleaning is completed.

• Payments received after 24 hours are subject to a $10 late fee.
• Preferred: Zelle and Venmo. We also accept cash and checks.

A $100 deposit is required to reserve first-time and one-time cleaning appointments. Your deposit is applied toward your total cleaning price.

• At least 48 hours' notice: Reschedule and transfer your deposit to your new appointment, or cancel and receive a full deposit refund.
• Less than 48 hours' notice: A fee of up to 50% of the scheduled cleaning price may apply. Your deposit counts toward this fee. Any remaining balance is due, and any deposit amount exceeding the fee will be refunded.
• Same-day notice: A fee of up to 100% of the scheduled cleaning price may apply. Your deposit counts toward this fee. Any remaining balance is due, and any deposit amount exceeding the fee will be refunded.
• Rebooking after a late cancellation or reschedule: A new $100 deposit is required to reserve your replacement appointment and will be applied toward that cleaning.

Please submit cancellation or rescheduling requests by text at least 48 hours before the beginning of your scheduled arrival window. Exceptions for genuine emergencies may be made at our discretion.

Thank you for respecting the time reserved for your home and our cleaning team.

• Recurring clients are scheduled weekly, biweekly, or monthly.
• Skipping or postponing a cleaning may result in additional buildup and could affect the price of the next visit.
• Pricing is based on the home's size, condition, cleaning frequency, and requested services.
• Initial cleanings may cost more than recurring maintenance cleanings because they often require additional time and detail.

You may provide a door code or key, leave the door unlocked, or be present when our team arrives. After completing the service, our team will ensure that your home is properly secured according to your instructions.

Before our arrival, please:

• Clear excessive clutter from the areas being cleaned.
• Make sure surfaces and floors are accessible so our team can clean them thoroughly.

This allows our team to focus more on cleaning rather than organizing.

We love pets! If your pet becomes anxious around new people or cleaning equipment, please keep them in a safe and comfortable area during your appointment.

We provide all standard professional cleaning supplies and equipment.

• If you prefer that we use specific products, please let us know in advance.
• Any specialty or client-preferred products must be provided by the client and left accessible for our team.

Running water and electricity must be available throughout the appointment.

The amount of time required may vary depending on the home's size and condition. First-time or infrequently cleaned homes may require additional time and may be subject to an adjusted price.

We treat your home and belongings with care.

• Please safely store fragile, valuable, or sentimental items before your appointment.
• Any damage concerns must be reported within 24 hours after the service.
• We are not responsible for pre-existing damage, normal wear and tear, or fragile items that were not disclosed before cleaning.

Your satisfaction matters to us. If you have any concerns about your cleaning, please notify us within 24 hours. We will gladly arrange a return visit to address any areas included in the original service that may have been overlooked.

Our team consists of trained cleaning professionals, and our company is fully insured.

We reserve the right to refuse or discontinue service if conditions are unsafe, unsanitary, or outside the agreed scope of work. Partial charges may apply based on the time already spent at the property.

Please direct all questions, concerns, and service requests to management so we can respond promptly and assist you properly.

The following are not included in a standard maintenance cleaning:

• Moving heavy furniture
• Cleaning inside cabinets & drawers (included with move-in/move-out and post-construction cleanings)
• Cleaning inside the fridge or oven (available as add-ons; included with move-in/move-out cleanings)
• Washing walls
• Extensive organizing or decluttering
• Cleaning biohazards or unsafe conditions
• Exterior window cleaning

Some excluded tasks may be available as part of a move-in/move-out cleaning or as an add-on service. Add-ons must be requested in advance and are priced separately based on the time and level of detail required.