★ Insured · Top-rated on Google Call us: (919) 964-4638 Mon–Sat · 8am–6pm
FAQ

Questions? We've Got Answers.

Everything you need to know before booking your cleaning.

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Services

Learn more about our cleaning services and what's included.

What's included in a Regular Cleaning?
  • Kitchens (counters, sink, stovetop, microwave)
  • Bathrooms (toilet, sink, shower, mirrors)
  • Floors vacuumed & mopped
  • Doors, baseboards & window sills dusted
  • Ceiling fans & vanity lights dusted
  • Furniture dusted
  • Trash removed
What's the difference between Regular and Deep Cleaning?

Regular Cleaning focuses on maintaining your home's cleanliness with routine care and upkeep.

Deep Cleaning includes everything in Regular Cleaning, plus detailed cleaning of baseboards, doors, window sills, light fixtures, and more.

What types of cleaning do you offer?

Regular maintenance, deep cleaning, move-in/move-out, and post-construction cleaning — plus add-ons like interior windows, inside the fridge or oven, and more. See our Services page →

Do you offer recurring cleaning?

Yes — weekly, biweekly, or monthly. Recurring clients get a familiar team (we prioritize sending the same team each visit) and a consistent checklist. Recurring visits are also usually priced lower than a one-time cleaning, since a regularly maintained home takes less time to clean.

Scheduling

Booking, arrival windows, and how we keep things on track.

How do I book a cleaning?

Fill out our 3-minute quote form, or text or call (919) 964-4638. We'll send a flat-rate quote the same day and get you scheduled.

Do I need to be home during the cleaning?

Nope. Most customers give us a code or hide-a-key. When you're not home, we text you when we arrive and when we're done, and we lock up behind us.

What areas do you serve?

The Triangle area of North Carolina — Raleigh, Cary, Apex, Durham, Chapel Hill, Wake Forest, Morrisville, Fuquay-Varina, Holly Springs, Knightdale, Wendell, Pittsboro, and surrounding areas. Not sure if we cover your ZIP? Just ask.

What's your arrival window?

We provide an estimated arrival time with a 1-hour window, and we'll communicate any delays as soon as possible.

Pricing & Payment

How pricing works and how to pay.

How much does a cleaning cost?

Pricing is custom to your home — based on its size, condition, and how often we visit. Request a free quote and we'll send an exact flat rate the same day. No vague "starting at" pricing.

How do I pay?

Preferred: Venmo or Zelle. Also accepted: cash or check. Payment is due within 24 hours of service completion.

Do you require a deposit?

Yes. A $100 deposit (through Venmo or Zelle) is required to reserve first-time and one-time cleanings, and it's applied toward your total cleaning price.

Cleaning Process

What happens before, during, and after your clean.

Do you bring your own supplies and equipment?

We provide all standard professional cleaning supplies and equipment.

Do I need to declutter before you arrive?

A little tidy-up helps. We don't do heavy organizing or decluttering, so the more accessible your surfaces, the better the result.

Can I be in the home while you're cleaning?

Of course. We move between rooms and work around occupied areas — we just ask that cleaning areas remain accessible during service.

Pets

We love pet-friendly homes.

Do you clean homes with pets?

Absolutely — we love pets! Please secure any pets that may be anxious or reactive so everyone stays comfortable and safe during the visit.

Do you use pet-safe products?

Let us know about pets, kids, or allergies in your booking notes. If you'd like us to use specific products (such as pet-safe, fragrance-free, or hypoallergenic), please provide them and leave them accessible for our team.

Policies

Guarantees, cancellations, and the fine print.

What if I'm not happy with the cleaning?

Please contact us within 24 hours of your cleaning. We will arrange a return visit at no additional cost to address areas included in the original service that may have been overlooked.

What's your cancellation policy?

Please provide at least 48 hours' notice. We understand that plans can change and appreciate as much notice as possible.

NO FEE 48 hours or more — cancel or reschedule free 50% Less than 48 hours — a fee of up to 50% of the scheduled cleaning price may apply 100% Same-day cancellations or rescheduling — a fee of up to 100% of the scheduled cleaning price may apply
  • If we cannot access the home at the scheduled time, the appointment will be treated as a same-day cancellation. A fee of up to 100% of the scheduled cleaning price may apply.

Please submit cancellation or rescheduling requests by text at least 48 hours before the beginning of your scheduled arrival window. Exceptions for genuine emergencies may be made at our discretion.

Top-Rated on Google

Trusted by 100+ happy clients.

Locally Owned

Proudly serving the Triangle.

Friendly Team

Trained, reliable & respectful.

Flexible Scheduling

Weekly, biweekly, monthly & more.

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